Looking to get fresh opinions on my project, today I had two tutorials with two tutors who aren’t my advisor. Here’s what happened.

Breakfast With Chris:

  • I should make a dictionary of words based on the ‘feelings words list’ I have from momentum counselling.
    • This could be given to participants to encourage them to rate their own entries.
    • I would need to develop an algorithm to assign intensity levels to entries based on keywords.
  • Physical artefact which visualises anxiety levels through a print out.
    • Where would this belong?
      • I suggested it would be a part of a counsellor’s office. Chris suggested that I should better understand the space before committing to this.
        • He suggested a detailed audit of the space.
    • What does it add?
      • Why would this be beneficial over an online dashboard?
        • I made the argument that specialist printed graphs encourage more of a pragmatic response – citing medical tests and weather print outs.
        • He also supported me by suggesting that the ubiquitous nature of data collection and visualisation on screens may detract from their credibility.
    • If it’s about a physical bit of paper, would having a specialised printer help, or is it just the paper which creates a pragmatic response. Do the counsellors have printers in their session rooms?
      • Is it the object or the paper that adds legitimacy?

 

After this chat, I had the thought of conducting an online survey to establish how people perceive specialist physical scientific charts vs a4 printed charts vs online charts.

 

Lunch With Graham:

  • Personas
    • Personas are usually used to show what a user’s life is like outside of the bounds of a projects interests. eg, my personas shouldn’t just focus on their anxiety stories and instead open up to other aspects of their lives.
    • I mentioned that my main reason for creation of personas is to use them as a proxy for my participants. My participants didn’t want to be put on display as part of my projects. As such I developed personas based on them and further informed by my interviews with counsellors and insights from the Mental Health Foundation’s resources.
  • Revisit timing of responses for text messaging
    • He picked up on the 10 minutes suggestion from my concept presentation and asked why. There was discussion about at what point of the panic cycle the tool should come into play or even if it intrude at all or rather be something for the user to reach for.
  • Seismograms open up the possibility for quick pattern recognition.
    • Might be worth exploring overlays
    • Brings back initial goal of understanding what triggers anxiety and finding patterns and continuities which can be explored in depth in support sessions.
  • It needs to be very clear to the user exactly how the visualisation establishes the intensity levels.
    • It’s great that it’s going to have an authority due to the keywords, however, it would need to highlight these keywords and how their intensity applies.
    • This is so users can challenge certain aspects
      • Graham gave the example of a user using a slang word, but the system misinterpreting it.
  • ‘Seven:’.
    • The aspect of ‘tearing off the footnotes and keeping them’ is strong. It is all about ownership of the details, whereas the counsellor would only see the overview.
      • He thought he had seen something similar before.
  • I should investigate different forms of data reporting
    • fitness apps
    • Feltron Report
    • Look at different points of reference and draw details.
  • Tone of voice & visual language
    • This is incredibly important. It’s worth spending a lot of time on this to get it right.
    • I mentioned working/co-designing this with counselling services and he suggested this would work for textual tone of voice, but my design authority should own the visual.
  • Regarding a physical artefact he suggested looking at and ‘end of day’ time and context to encourage reflection and create anticipation
  • There are two options I can go down
    • Develop a full holistic service which ‘closes the CBT circle’ covering all aspects.
    • Deeply designing a specialist tool which does the recording and visualisation very well and gets the details just right. This could meander into critical design territory.
  • My main challenge is linking higher thinking with tiny details. This will hinge the success of my project.