In order to finalise my concept, create helpful text messaging replies and a useful online dashboard IA, I carried out a user test with my prototypes from my mark two.

For this test I wrote a user test plan, instructions sheet and post text interview.

 

 

“Rory”:

Recording:

  • Moriarty was an appropriate name in phone book
    • ‘not a standard contact, but passes as a name’
  • Used it 3/4 times but would have used it more if it was a stressful/anxious week
  • When using it, it felt like he had done something about feeling anxious
    • ‘Rather than just sitting in silence and letting it fester it was something proactive you could do about it’
    • ‘takes the edge off’
  • Felt it was a natural part of social routine.
  • Replies shouldn’t be in text form
    • Maybe a graph with the different levels detected
    • Should definitely be adjustable

 

Looking Back:

  • It was helpful to see levels compared on a timeline
    • Would like to see compared to another week
    • Pinpoint into certain thoughts and spikes to see ‘what’s happening there’
  • Online dashboard preferred over physical printouts
    • It would be good to highlight thoughts and annotate them.
  • Suitable visual language
    • Blue makes it ‘a bit less scary & more calm’
    • ‘The less going on the better’
    • ‘Visual clutter could create further anxiety.’
  • “I don’t want to look at a brand”
    • “It shouldn’t evoke anything other than the content”

 

Interview Notes:

 

 

“Erin”:

Recording:

  • Saved under ‘Iono Richardson’
    • Because she would remember it was a task set by me.
  • Didn’t use the service more than 3/4 times
    • She thought this was because it didn’t reply
      • You were just texting without a response, didn’t know if it registered.
      • You ended up with a wall of your own anxious/stressed text messages
  • Replies should be in graphic form rather than text
    • Don’t try to be a human or ask preloaded questions
      • Just acknowledge that it’s a service which is doing a task
      • It’s a mechanism – not a human
        • Reference to the film ‘Her’.
  • She didn’t enjoy texting it because she was skeptical about privacy
    • Didn’t want to seem melodramatic if someone else read it.

 

Looking Back:

  • “It’s proof of how s**t I felt”
    • Unrivalled authoritative proof that she was having a rough time and noone could disagree.
  • Would share the online dashboard with close friends/family but only if there was no indication of where it came from. The context would have to be driven by the act of sharing. Similar to a pastebin or imgur link. Almost disposable.
  • She liked the vertical linear timeline of the print out
    • “You have to read it, it’s not something you can skip over.
  • Visual language is good.
    • The blue and white pairing is calming/tranquil
    • The simpler the better
    • She liked the idea of single purpose websites
  • It doesn’t matter exactly what you’re thinking, more of an emotional overview.
  • Preferred the physical print outs over the digital dashboard
    • felt disposable and disconnected from her
      • anonymity and ambiguity

 

Interview Notes:

 

“Victor”:

Recording:

  • Used own phone number instead of number provided
  • Used the service a few times of the course of a month (9 separate text messages)
    • Would have used it more if it had become a habit
      • Almost needed a reminder to check in.
        • “I need to remember to use it, but a daily reminder at x o’clock might make me stressed about that hour”
    • It took a push to use it because texting isn’t part of his regular social routine
  • “It makes your thoughts real”
    • Into something tangible which can be referenced later.
    • Stops you from going over them, around and around
    • “It makes you have to collect your thoughts and ask why”
      • Ask probing questions to better understand what’s happening and step outside of yourself.
  • Was slightly self aware of texting self when around other people, but he felt that it would wear off once if he was to use it properly.

Looking Back:

  • “It properly quantifies it into something constructive.”
  • “It makes me want to go deeper and look into what was going on – pairing the quantative with the qualitative”
  • Easy to read
  • “The vagueness of it allows you to own it”
    • It only shows a glimpse and works as a stepping stone to a conversation.
  • The visual language is too clinical
    • Makes it seem as if it’s not about a person
    • Dehumanising
    • Maybe I need to tone this back for my final prototype
  • The physical and online could work together

Interview Notes: