Yesterday was Gurus’ Day – a full day of discussions with outside experts about our projects and the directions we were heading in. Using my PDT boxes as reference points, I spoke with 5 gurus about my project.
David Todd (Seymour Powell)
- Try and find flag fliers, people who are willing to openly speak about their stories of anxiety.
- Mobile phones and especially messaging/communication services are considered private, elusive spaces.
Alistair Norris (IDEO)
- Use online resources like /r/anxiety to understand how people talk about anxiety with one another.
- Look at data recording and visualisations in other spaces.
- There is a deep challenge in creating something which captures a trigger without creating a trigger in itself.
- Be deeply aware of the tone of voice you use.
David Hill (Barclays)
- Creating a mechanism to think about yourself outside of yourself may be constructive within a moment of sever anxiety.
- Dial into support services and understand the core philosophies of the therapies they use.
Finlay Craig (Barclays)
- Try and avoid the service acting as a reminder that the user has an issue. It has to be constructive and used as a building block for improvement.
Jo Hodge (DJCAD)
- Be careful when using phones as papers have proven that screens can potentially cause anxiety.
- Identify what the most important variables to record are.
- Is this what, where or how?
- It needs to seamlessly integrate into a user’s life.